Our commitment to protecting your data rights under European regulations
Last updated: September 2024
Although Dapper-cloud is based in South Africa, we recognise the importance of the General Data Protection Regulation (GDPR) and are committed to protecting the personal data of all our visitors and customers, including those from the European Union and European Economic Area.
Dapper-cloud acts as the data controller for personal information collected through our website and services. Our contact details are:
Dapper-cloud
42 Mountain View Road
Constantia, Cape Town
7806, South Africa
Email: [email protected]
We process personal data under the following lawful bases:
When you submit an enquiry form or contact us directly, you consent to our processing of your personal information for the purpose of responding to your request.
When you book a walking trail experience, we process your data as necessary to fulfil our contractual obligations to you.
We may process certain data based on our legitimate business interests, such as improving our services and website functionality, provided these interests do not override your fundamental rights.
If you are located in the EU or EEA, you have the following rights:
You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of receiving your request.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.
As we are based in South Africa, your personal data may be transferred to and processed in South Africa. South Africa has not received an adequacy decision from the European Commission. However, we implement appropriate safeguards to protect your data, including adherence to data protection principles consistent with GDPR requirements.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for two years. Booking and transaction records may be retained longer to comply with legal and accounting requirements.
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including encryption of data in transit, access controls, and regular security assessments.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. If the breach is likely to result in a high risk, we will also notify affected individuals directly.
To exercise any of your GDPR rights, please contact us at [email protected]. We will respond to your request within one month. If your request is complex, we may extend this period by a further two months, in which case we will inform you of the extension and the reasons for it.
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority, particularly in the EU member state of your habitual residence, place of work, or place of the alleged infringement.
We may update this GDPR information from time to time. Any changes will be posted on this page with an updated revision date.